Shipping & Returns

Shipping Charges and Delivery
We make every effort to ship your order as quickly as possible. Our hours of operation are Monday through Thursday, 10:00 a.m.-4:00 p.m. EST. Please refer to the shipping charts below. Delivery times are estimates. Videos of services are usually shipped within 2 business days.


Shipping & Handling Charges

We apologize that our shopping cart cannot accommodate international orders at this time. Please call The Living Word at 1 (502) 253-8200 to place your order.

 
Order Value
(U.S. $)
Regular
(4-10 business days)
Express to Contiguous U.S.
(3 business days)
Alaska
Regular
Hawaii
Regular
Alaska
Priority
(2-3 Business Days)
Hawaii
Priority
(2-3 Business Days)
Up to $10 $4.00 $12.00 $4.00 $4.00 $17.00 $30.00
$10.01-$20.00 $6.00 $14.00 $6.00 $6.00 $17.00 $30.00
$20.01-$50.00 $8.00 $16.00 Not Available Not Available $17.00 $31.00
$50.01-$75.00 $10.00 $18.00 Not Available Not Available $20.00 $35.00
$75.01-$100.00 $12.00 $20.00 Not Available Not Available $25.00 $38.00
$100.01-$150.00 $14.00 $25.00 Not Available Not Available $31.00 $44.00
$150.01-$300.00 $16.00 $37.00 Not Available Not Available $37.00 $51.00
$301.00 + 8% 14% Not Available Not Available 16% 18%

Overnight Shipping
To find out the cost of Overnight Shipping, call us at 1-502-253-8200 to place your order.

Tax Exempt Organizations
If your organization is in Kentucky or Indiana and has TAX EXEMPT STATUS we ask that you call us to place your first order. You MUST fax (1-502-253-8210) or mail a copy of your Purchase Exemption Certificate for our files or you will be charged sales tax. Once we receive a copy of your Certificate you can shop online and tax will not be charged.

Mailing address: The Living Word, 920 Blankenbaker Pkwy., Louisville, KY 40243

Return Policy
Our and CDs and DVDs are guaranteed for 30 days against faulty performance or breakage due to defect. If you feel you have received defective materials contact us, or call 1-502-253-8200. Defective materials may only be exchanged for the same product.

Downloaded Resources are not refundable.